Privacy Policy

1. About This Policy

SahSaathi connects train passengers with verified station porters ("Sahayaks") for luggage-carrying assistance. This policy explains what information we collect through the SahSaathi website and app, and how we handle it. The platform is operated by 1LU Next Gen Technologies Private Limited ("SahSaathi", "we", "our", "us"), in line with the Digital Personal Data Protection Act, 2023.

2. Information We Collect

When you book a coolie on the website we collect:

• Your name and mobile number (required), and email address (optional).
• Journey details: station, arriving or departing, train number/name, journey date and time, coach/seat, number of bags, and any notes you add.
• Your PNR number, only if you choose to provide it.
• The date and time you accepted these policies.

If you use the SahSaathi app, we also collect the account details described in the app (such as age and gender), OTP verification of your phone number, order history, payment method, and any ratings or reviews you submit.

Messages you send through the website contact form (name, email and message) are used only to reply to you.

3. How We Use Your Information

We use your information only to run the service:

• To confirm your booking by phone and assign an available Sahayak at your station.
• To find you at the right coach and platform on your journey date.
• To respond to support requests and resolve complaints.
• To detect and prevent fraud, spam or misuse of the platform.

We do not use your information for advertising and we do not sell it to anyone.

4. Sharing of Information

• We share only what is needed to complete your booking — your name, mobile number, train, coach and timing — with the Sahayak assigned to you.
• Booking data is stored with our cloud database provider (Supabase) and is accessible only to authorised SahSaathi staff.
• If you use PNR or live train status features in the app, the PNR/train number is sent to a railway-data provider to fetch the result; this lookup does not include your name or phone number.
• We disclose data to authorities only where required by law.

5. Data Storage and Retention

Booking requests are kept for as long as needed to provide the service, handle complaints and meet accounting or legal requirements, and are then deleted or anonymised. App account data is retained while your account is active; if you delete your account, profile data is removed within 24–48 hours.

6. Data Security

We use industry-standard measures — encrypted (HTTPS) transmission, access controls, and row-level security on our database — so that booking data can be read only by authorised SahSaathi staff. Visitors to the website can submit a booking but cannot view anyone else’s data.

7. Your Rights

You may ask us to access, correct, or delete the personal data we hold about you, or withdraw your consent, by contacting the Grievance Officer below with your booking reference or mobile number. Withdrawing consent may mean we can no longer complete a pending booking.

8. Cookies

The website does not use advertising or tracking cookies. Your browser may store small preferences (such as language) locally on your device.

9. Children's Privacy

SahSaathi is intended for travellers who are 18 years of age or older, or adults booking on behalf of a family member. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page. Continued use of the service after an update means you accept the revised policy.

11. Grievance Officer and Contact

• Name: Bhupendra
• Designation: Founder Director, 1LU Next Gen Technologies Private Limited
• Phone: +91 9406017764
• Email: work@sahsaathi.in
• Available: Monday – Friday, 10:00 AM – 5:00 PM