Cancellation & Refund Policy

1. Booking Requests

Submitting a booking on the website does not charge you anything. Your request is confirmed when our team calls you and assigns a Sahayak.

2. How to Cancel

To cancel, call or message us at +91 9406017764, or email work@sahsaathi.in, with your booking reference (for example SS261014-AB12) and the mobile number used for booking. Please cancel as early as possible so the Sahayak can help another passenger.

3. Cancellation Charges

• Before a Sahayak is assigned: free.
• After a Sahayak is assigned: a cancellation charge may apply. Any charge will be told to you before it is applied.
• If you are not reachable and cannot be found at the agreed coach/platform within a reasonable time, the booking may be treated as a no-show.

4. Cancellations by SahSaathi

If no Sahayak is available, if your train is cancelled, or in case of events beyond our control (such as strikes, severe weather, or station restrictions), we may cancel your booking. We will inform you as early as possible and no cancellation charge will apply to you.

5. Refunds

Fares are normally paid directly to the Sahayak after the service. Where you have paid online in advance and the booking is cancelled free of charge or not fulfilled, the amount (less any applicable cancellation charge) will be refunded to the original payment method within 5–7 working days of the refund being approved.

Cash payments made directly to a Sahayak are settled at the station; please raise any dispute with us within 48 hours of your journey.

6. Contact

For cancellations, refunds or complaints: +91 9406017764 · work@sahsaathi.in (Monday – Friday, 10:00 AM – 5:00 PM).